Enter your PIN. Log in to your Virgin Media account. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below: NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. Click: Web Safe. It's just started being blocked by VM Child Safe settings but up until a couple of weeks ago it was fine. If you still have trouble, here is the free TalkTalk support phone number: +44 0345 172 0088. How to turn on Child Safe. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. This will allow you to. See. You can customise your. Changing the computer's network settings to use any Public DNS should re-gain full access. Child safe not working. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. If you changed the computer's network settings to use any Public DNS does that re-gain access. 8. I have it enabled on the Virgin Media page. We would like to show you a description here but the site won’t allow us. Just sign in to My Virgin Media and change your settings. Looks like it's not toggling off / on at virgin media end. 1. Thanks for joining me on PM. 4. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. Select Set PIN for Payments. We are able to update this setting for you manually too, we just need to confirm a few account details. IPSec Pass-Through. We give all our customers a complete, market leading security package called Virgin Media. Re: Websafe settings won't save. Not that he has chosen to turn on a child safe filter. Also, please visit this link here where we provide all useful info about Child Safe feature and how to manage your settings etc. Bypass Child Safe. 67. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Use the first option ‘Remind me to take a break’. I had not changed my DNS or anything, but the Kindle Fire bypassed it. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. Sorry to hear you're having issues with changing your web-safe settings online, we're here to assist with those. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. Options. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. It works fine on 4G, but not on home WiFi. Virgin Media. Account - Mobile. 1. My Virgin Media makes managing your account easier with all your information in one place. 220. Forum team are best placed to help and issue has been flagged to them. 4. 1. 220. Main Menu; Go to virginmedia. Parental controls are a set of tools designed to protect and keep children safe online. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. in/myVM . Ensure that all options are ON and turned up. 222. Snapchat's age requirement is 13 years old. The campaign highlights the importance of parental controls in the digital age. 0. Stay safe online. 168. You can go look up how to change the DNS in whatever operating system you are using yourself. Manage Your Account. ' The child safe settings are on and correctly configured. on 02-09-2023 18:58. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Tuning in. 1. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. 222. e. Open a search engine of your choosing. Press Home on the remote. Hit ‘settings’. 220. I'm going to send you a private message, so we can look into this for you. When I check the DNS settings on my device it says it’s using the VM DNS servers. Proxies bypass filters on your internet by diverting the traffic to another server, masking your computer's address in the process. g. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. 168. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security. Enhance your online life. 4. 0 Kudos Reply. This is a workaround for when Child Safe & Virus does not or cannot be turned off. Sorry to hear you are having an issue with the websafe settings. We would like to show you a description here but the site won’t allow us. He had me change network adapter DNS settings to Google's DNS [Primary 8. Safe remote learning hub. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. Editor’s Choice Try Risk-Free for 30 Days. Learn about online safety. Jun 19, 2019. Take a look at the pull-out tab on the side of the Hub 3. Hi Forum team, I'm having the same issue with my site - which is hosted via Wix. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. Options. Virgin Media; My Virgin Media; Shop;. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Then select the Settings PIN & Parental Controls option. on 05-04-2023 13:11. Open Advanced settings. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereMost computers, tablets and smartphones have safety features installed, so make sure these are activated before you give your child access. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. Only chat with people you know in the real. If you haven’t changed your password, the default one is placed on the bottom of the router. An excuse to turn child settings off on virgin media. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Hi, @nigellowden Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off - 5264565When I looked up omegle on my web I got a website that says, your virgin media child safe settings have blocked this site. 4. I've switched it off and on multiple times using the slightly different looking version of the website (not sure why it appears differently sometimes) and I'm not using an alternative DNS service. 1 and all appears in order. If you see two software update options available, choose the one you want to install. . Reply. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. 1 for Families |. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 67. It’s FREE for the. We recommend keeping Virus Safe on. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. 2. 1. . Children under 13 can use the site but their account must clearly state in its bio that it is being managed by a parent or guardian. 0 you will need to use 192. 168. More help. I’m pretty sure I had it turned on in my old house and it was fine. Virgin Phone Switchover. Virgin Media Web Safe comes as. Have also followed the oft-posted link to the 'old' webpage. Thanks for your first post and welcome to our Community. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. 5. 222. 220. Give your child a safe space to explore their curiosity online. Hi thanks for your post, although I'm sorry to hear of your concerns raised here, regarding Child Safe. Minimize database calls. Options. I have confirmed this via phone call with virgin media. Hi there, thank you all for your help. Forward fraudulent texts to Virgin for free on 7726 and they will look into them. If you changed the computer's network settings to use any Public DNS does that re-gain access. Click on Manage Web Safe. Residential care settings. Re: Child safe not working. 1/help for specific device where Web Safe is not working. 168. net, pubg. Choose which device you would like to set it up on. Virgin Media Web. Switched On Families. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your. Thank you so much for your post and welcome to the community forums, it's great to have you here. . Tech Chatter. Is it possible that the OP's public IP address changed at or around the time the Child Safe DNS ceased to function ? Could it be that Child Safe DNS perhaps works like OpenDNS where the desired exclusion settings are applied to DNS requests arriving from specified public IP(s) and any changes in ISPs public IP(s) have to be kept up to. That’s why we’ve got lots of options to help you manage and choose which shows your kids can access. Learn how you can change Web Safe settings to turn Child Safe off. It's been on since the start. You’ll pay nothing for 3 months (with no payment details. You can also sound alarms and send your location information to others. I'm looking to block certain websites but not enable child safe mode on their VM website. . From there the Web Safe can be accessed and configured. However, it seems to have stopped since a few days ago. AS Name. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. 8 or 1. Child Safe switched OFF but blocking sites. If Child Safe. Free downloads are available to all new and existing customers. 100. We would like to show you a description here but the site won’t allow us. Your Mobile Account. Account - Mobile. All devices would need to be re-connected to the WiFi. . Joining in. When prompted, enter the settings. Child safe not working. 67. Available on: Windows Mac Android iOS. Any attempt bounces me back to my account page. 1. on 13-06-2022 11:42. Protect your child's phone SMS 4. Don't Create Content Areas in Blocks, No nesting blocks. Open the Play Store app and tap the Menu button. 5215. Options. We also have Virgin Media Child Safe appon 01-08-2023 13:13. com under Blocked Websites. Manage Your Account. 168. Try computers with Cisco’s OpenDNS using 208. It's easy to turn on. It may take up to 24 hours for the change to be. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. (6 votes) Best practises cheat sheet for your EPi site. Reply. If I try it in Microsoft Edge, then it tells me that my Virgin Media Child Safe settings have blocked the website, or that "the connection. You can also check and edit your child’s settings through the My F-Secure Account on your device wherever you go, which gives you peace of mind all the time. Enter your credentials and press OK to log into the router settings menu. Then repeat for the other settings pages (Web browsing, Apps, games & media, Screen time, Purchase & spending), making. Search. If you change the computer's network settings to use any Public DNS does that re-gains access. Web safe provides ultimate protection when using the internet. Hi @Jackpic, Thank you for your post and welcome back to our community forums. I. On top of that, I cannot turn on/turn off again the options: whenever I try to click on any of the 2 switches "Virus Safe" and "Child Safe", they won't budge and I will get the error: "Sorry the changes you made were not saved, please try again". Top five tips for parents. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. 1. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Nobody in the group will know you have them on mute. 4. This is a workaround for when Child Safe does not or cannot be turned off. all the usualModel : Hardware Version : Firmware Version : ISP : Hi All, First time poster here so please go easy on me :) We have a TPLINK ARCHER c3200 that is connected into a Virgin Media Superhub3 (set to Modem mode). Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. ###. Getting online on any device and staying connected is a breeze when you know what to do. When i take - 5216603. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. From there the Web Safe can be accessed and configured. Re: Child Safe - Sorry the changes you made were not saved, please try again. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. FWIW Child Safe of recent seems to lack stability with posts on the forum noting:. 4. The best way to safeguard your child is to adjust the privacy settings and put restrictions in place so they can share and view content only from. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Click: My Apps. Training and events. " This has been the same for 3 days now. 8) and this will bypass the websafe filter. Virgin Media. Thanks,Virgin Media and you have confirmed Child Safe is on. 222. co. Tick Do not request a PIN. All Virgin Media customers can get F-Secure SAFE and protect up to five of the family’s smartphones, tablets or computers. Manage Your Account. 1. Contact Action Fraud on 0300 123 2040. Regards, Steven_L. All Rights Reserved1. Manage Your Account. e. Working hard to help connect the nation, shop our offers and order online. I`ve contacted support 4 times, they try and cant and raised two tickets with IT support but still nothing. 220 OpenDNS provide in. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. g. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. Regards. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Toggle the Parental Controls switch to ON. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. 2. Then follow the steps to register for free. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. If the sites are still blocked, then the fault is not with VM. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Any website unsuitable for children is blocked by default. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Go to My Apps then Web Safe you will see the Child Safe setting. Have looked at previous similar posts and have tried. 0. Anurag Chawake. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. But checking 1. Try computers with Cisco’s OpenDNS using 208. Broadband & mobile networks. Phone. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Prefer Controllerless blocks. 4. Child safe is on under account settings -> online security. Connect to the router with a LAN cable. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. It’s free to sign up and has many features. 100. Your child may feel they are missing out, particularly in secondary school. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. In the second case, Virgin may block websites if they receive a Court Order to do so. Thanks for confirming your details via private message @JohnnyT8. Hi csmitherman, thanks for the message and welcome back to the forums. Virgin Mobile doesn't have a option called 'Child Safe'. Within the app itself, there are two settings that can provide a pointer. Regards NathanBypass Child Safe & Virus Safe. Go to solution. @zibizibi1 Have you checked this setting in your Virgin Mobile account settings?. 19-02-2023 21:33 - edited 19-02-2023 21:34. My Virgin Media App. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Some things you can do are: View your current and previous bills. 1. Virgin Media. Emergency Mode allows you to extend the standby time of your device, make emergency calls and a call to a specified contact. select Account settings > Online security > Websites; type roblox. Toggle the Parental Controls switch to ON. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. The Gamer Lounge. 0. We'll go over how to set up the filter, what. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Switch on Child. Manage Your Account. I'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. Please let us know. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Unfortunately, the anonymity of the web makes it ideal for those with criminal intentions. 1 and all appears in order. Stay safe online. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. My child safe options are switched off. 1. Re: Websafe settings no longer having effect. Bypass Child Safe & Virus Safe. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. The Child Safe feature is currently set to 'ON'. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. I've tried a router reboot but that has not fixed it. 162. That’s why we’ve got lots of options to help you manage and choose which shows your kids can access. 2. QuickStart, set up and connections. Clear search Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Open the YouTube app and click on your username in the top right-hand corner. Options. Open an internet browser and type in the Virgin Media IP address: 192. It is managed from the Virgin Media online account. Have you managed to sort out the Child Safe features on your Virgin Media account, or do you still require assistance. Manage Your. Abusive images of children is 3 clicks away Most people don't know that and most households unfortunately do nothing about it. Child safe is so simple to bypass I'm not sure it is worth worrying about. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. I have web safe switched off but still certain sites wont load. Setting parental controls on Facebook Despite the automatic private account setting for under 18s, you can set up different Facebook parental controls in the app. Hi. 8. This includes name, home address, email address, phone and mobile numbers, bank details, PIN numbers, passwords, school name, photos or anything else that might help identify your child in the real world. 10 REPLIES. Broadband, TV and Landline offers. My fascination with technology and computers goes back to the days of Windows XP. Apply the Public DNS to the computer / device / your own Router i. In order to check this further and help, I will send you a PM here soon. To remove. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. Tap Install Now. An adult using a social networking site, chat room or online forum can pretend to be anyone –. Look out! Your Virgin Media Child Safe settings have blocked this site We think this site may contain material that's unsuitable for children, so it's been blocked by your account's Web Safe settings. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment.